Terms & Conditions

Updated November 2024

These terms and conditions (together with any documents referred to in them) (Conditions) set out the basis on which you can purchase a subscription for our Sales Geek Sales Club (Sales Club) and/or any of workshops, masterclasses, cohorts or courses we deliver (each a course) listed on our website located at https://www.salesgeek.co.uk/our-services/open-courses/ (our site) or are otherwise made available to you by one of our franchisees via a unique booking link or QR Code.

Please read these Conditions carefully before ordering any courses or joining the Sales Club.

During the booking process, you will be requested to accept these Conditions in order to complete your purchase. If you choose not to accept the Conditions, unfortunately you will be unable to purchase courses from us or join the Sales Club.

Please note that Sales Geek services are only available to businesses. Our courses are not available to individual consumers.

1. Who we are

We are Sales Geek Ltd a company registered in England and Wales under number 10643449 whose registered office is at One Cathedral Square, 2nd Floor, Blackburn, Lancashire, BB1 1FB. With email address [email protected]; (Sales Geek/us/we).

2. Your status and obligations

2.1 Please note that joining the Sales Club or attending one of our courses is by invitation only and we reserve the right to refuse any order on this basis, including by way of cancellation and refund. By placing an order, if the course is by personal invite only, you confirm that you are a business who has been referred by one of our franchisees (Named Geeks). You also warrant that
a) you are legally capable of entering into binding contracts;
b) you will cooperate in all matters relating to our delivery of the courses or membership of the Sales Club;
c) you will comply with all requirements and instructions when attending our premises or those where courses are provided or the Sales Club meets; and
d) all information provided to us by you for the purposes of the Conditions is complete and accurate.

2.2 You are responsible for ensuring all personnel (delegates) attending the course or Sales Club comply with these Conditions and our reasonable instructions, and any failure by them to do so, will be deemed a failure by you.

3. Placing an order

3.1. In order to book a delegate on a course or join the Sales Club, you must first have been provided with a booking link or QR code to a booking webpage or to our site. Please note, you will only be permitted to book a course for which you have been referred or which has been offered publicly by us on a webpage/social media. If you book the incorrect course we will let you know and transfer the order to the correct course.

3.2. Once referred to the booking page, you will be able to join the Sales Club or book onto a course (for the number of desired delegates) by accepting these Conditions and making payment via our third party payment gateway. Following this, your order will only be accepted if we send you an email confirmation of the order. The order confirmation will also provide further details on the Sales Club and/or course including further details on the method of delivery (whether online or in person) and the location as applicable.  Only once the confirmation email is sent will the order be binding on you and us (a contract will be formed at this time).

3.3. The contract will relate only to the Sales Club, the specific courses and chosen course options which we have confirmed we will provide in the order confirmation.

3.4. If you have booked a course, prior to the course start date we or the Named Geek will send you details on accessing or attending the course and requirements on the day. Please note, if your course is scheduled soon after booking, all of this information may be provided in the original order confirmation, so please check this for full details.

3.5. If you have joined the Sales Club, we will provide details of the upcoming events and how to attend, as well as providing access to the Sales Club content and materials. Each membership of Sales Club will allow one delegate from your organisation to attend and participate in the Sales Club.

4. Delivery of the course & attendance

4.1 Our courses are provided by our Named Geeks, who determine as and when to make courses available for booking. Therefore, we make no commitment as to the ongoing availability or regularity of courses.

4.2 All the courses are delivered by the Named Geek, either online or in person as specified when booking the course. Access details or the course location will be specified in the order confirmation. We may update the location on notice to you, provided it is within a reasonable travelling distance of the original venue. We reserve the right to change all in-person courses to being delivered on-line and, if this happens, we will provide details on the course and how to access it, using the contact details provided when booking.

4.3 If the course is delivered at a third party event location then you will be responsible for all delegates complying with any attendance requirements of such third party. We exclude responsibility and liability for any act, omission or default of the third party supplier.

4.4. For in person events: (i) delegates must arrange their own transport to the course venue and if applicable arrange for their own accommodation; and (ii) Food and refreshments will only be provided if specified for the booked course, otherwise this will be the responsibility of delegates.

4.5 It is the delegates’ responsibility to attend on time. No refunds or discounts will be provided in the event of late or non-attendance.

5. Sales Club Specific Terms:

5.1 When placing an order to join the Sales Club, you will be required to select the membership package of your choice, being either monthly, quarterly or annual memberships. The content and benefits of each package will be as specified at the time of booking, and further detailed in the booking confirmation we will send to you.

5.2 We will provide full details of the upcoming and annual events, as well as content for members, as part of the Sales Club onboarding process and from time to time via the communication preferences provided when registering.

5.3 We reserve the right to amend the content, events and benefits available under the Sales Club, provided such changes  don’t materially detract from or reduce the benefits available to Sales Club members. We also reserve the right to substitute any listed events or content for those of comparable value and relevance for our members. You understand and agree that such rights of substitution are needed to reflect the changing needs of our members, the ongoing nature of Sales Club membership, as well as the need to ensure topics and content reflect current market trends and news.

5.4 Sales Club events or courses will either be online or in person as specified at the time of booking or by email from time to time. Access details or the course location will be provided in advance. For in person courses, we may update the location on notice to you, provided it is within a reasonable travelling distance of the original venue. We reserve the right to change all in-person events or courses to being delivered on-line and, if this happens, we will provide details on the event or course, and how to access it, using the contact details provided when booking.

5.5 If the event or course is delivered at a third party event location then you will be responsible for all delegates complying with any attendance requirements of such third party. We exclude responsibility and liability for any act, omission or default of the third party supplier.

5.6 Food and refreshments will only be provided if specified by us in advance, otherwise this will be the responsibility of delegates.

5.7 For in person events, delegates must arrange their own transport to the venue and if applicable arrange for their own accommodation.

5.8 It is the delegates’ responsibility to attend on time. No refunds or discounts will be provided in the event of late or non-attendance.

5.9. Sales Club members will also receive free access for your registered delegate to the Sales Geek Academy  (https://www.salesgeek.co.uk/our-services/sales-geek-academy/), which provides online training resources and materials. Such access will only be for the duration of your Sales Club membership and will be subject to the Academy Licence Terms & Conditions available here.

6. Fees and payment

6.1. Course fees will be as quoted when booking the course or Sales Club (Fees). Fees exclude VAT where appropriate.

6.2. Fees may be changed at any time by updating our quoted Fees on our site or when accessed via a link/QR code, but changes will not affect orders already accepted. For the Sales Club, we will notify you of any Fee increases via the contact details you provided when registering, but the Fees will not take effect until the end of your current membership cycle, whether monthly, quarterly or annual.

6.3. You will pay the Sales Club membership Fee in advance, either on a monthly, quarterly or annual basis. The Fee shall be payable by card payment under continuous payment authority and is payable for as long as the membership is active. You shall take any action necessary to set up the recurring payment in order to register for the relevant Sales Club member. Any failure to establish the recurring payment, or a failed payment collection, will result in suspension of the membership. We reserve the right to invoice the Customer for any outstanding membership Fees.

6.4 If there has been an error when taking payment or making the booking, and the correct fee is higher than the Fee paid, we will either contact you to see if you want to (i) cancel your order; or (ii) pay the additional amount. Any Fee paid will be refunded to you, but we will have no liability to you beyond the Fee paid. If you have overpaid, we will refund a proportion of the Fee, so that you only pay the correct Fee.

6.5 Bookings will not be confirmed until payment has been received. Payment must be made at the time of booking.

6.6 If any information that you have given to us proves to be incorrect, which has resulted in our not charging you the correct amount, we reserve the right to adjust the total costs to ensure that it is the correct amount for the circumstances.

7. Cancellation, non-attendance, transfers and refunds

Cancellation by us and changes to courses

7.1. Whilst every effort is made to avoid changes to the courses we offer, we reserve the right to suspend, reschedule or cancel courses at any time. In such circumstances, we shall use reasonable endeavours to offer an alternative date within 12 months and only where this is not reasonably possible we will offer you a credit or a refund. We will not be liable for any costs or losses arising from cancellation or rescheduling, including without limitation liability travel and accommodation costs or other consequential or indirect losses.

7.2 Certain courses may require a minimum number of delegates. If courses do not reach the minimum number required, we reserve the right to cancel the course and the provisions of clause 7.1 will apply.

7.3 Whilst courses have a designated Named Geek, we reserve the right, in certain circumstances, to change such Named Geeks due to unavailability, illness and/or circumstances outside of our control.

7.4 For Sales Club events, whilst we also make every effort to avoid changes to scheduled events, courses and activities, it is likely that some rescheduling will occur over the course of your membership, due to factors such as venue closure, Named Geek illnesses, weather conditions and business priorities. Therefore, we reserve the right to reschedule such Sales Club events, courses and activities at our discretion, save that we shall try to provide reasonable notice of the same and seek to reschedule within a reasonable time period.

7.5. We reserve the right, without liability or an obligation to refund sums, to exclude you and any delegates from any course, event or activity after its commencement if in our absolute discretion we consider that you are impeding the provision of the course or other of our activities, or your presence is bringing or threatening to bring us into disrepute.

Cancellation or Rescheduling a course by you

7.6 Once the booking is confirmed you cannot cancel the order or reduce the number of delegates. If you choose to cancel an order, no refund will be payable and we will retain the full Fee amount.

7.7 You may reschedule the course up to 14 days before the course date, but any request after this time will be treated as a cancellation.  Requests to reschedule courses and/or delegates are made in writing to [email protected] or any other email address notified to you).

7.8 Please note that, because courses are delivered by Named Geeks, then any rescheduled course may be with a different Named Geek and at a different location. Alternatively, you may elect a different course by the same Named Geek which is scheduled within 12 months of the original course date, or wait until the same Named Geek delivers the same course again. We make no guarantee as to when the course may be repeated by the same, or other, Named Geek.

Sales Club renewal and cancellation

7.9 Your Sales Club membership and contract between us will automatically renew at the end of your current membership cycle. Each renewal will be for the same duration as your previous cycle and you will be bound for the same minimum period (for example, if you have an annual membership and this renews, then you will again be committed for a further 12 months’ annual membership).

7.10 You may cancel your membership to the Sales Club at any time by giving us written notice via email to [email protected]. However, such cancellation shall only take effect at the end of your current membership cycle, being either monthly, quarterly or annual.

7.11 We may end the Sales Club at our discretion at any time by providing notice to you using the communication preferences you have provided. However, we shall refund any Fees paid, on a pro rata basis, which relate to the remainder of your membership cycle after the date of Sales Club ends.

Terminating for breach or insolvency

7.12 We may cancel a course and/or end your Sales Club membership and immediately terminate this contract if: (i)  you are in breach of any of these Conditions; or (ii) a petition or a resolution is passed for the winding up of your business or you stop or threaten to stop payment of your debts.

7.13 You may cancel your booking for a course or your Sales Club membership, and terminate the related contract, if we are in material breach of these Conditions and, having received written notice from you (to our email of [email protected]) of such material breach, we have then failed to remedy such breach within 30 days of the date we receive your notice.

Non-attendance

7.14 You remain liable to pay the total Fees: (i) for a course if a delegate fails to attend such course and no refund will be payable; (ii) for the Sales Club, even if you elect to not attend any events, courses or activities, or otherwise do not make use of the materials and content provided. You understand and accept it is your responsibility to ensure you and your delegates are engaged with the Sales Club membership benefits.

Refunds

7.15 Refunds, if applicable, will be made using the same method of payment as you used for the purchase.

8. Liability

8.1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Conditions and any related contract that is caused by events outside our reasonable control.

8.2. Nothing in these Conditions will in any way limit our liability for: (i) for death or personal injury caused by our negligence; (ii) for fraud or fraudulent misrepresentation; or (iii) for any other liability to the extent that it may not be excluded or limited as a matter of law.

8.3. We will not be liable under, or in connection with, these Conditions and any contract under them for: (i) loss of income; (ii) loss of business profits or contracts; (iii) business interruption; (iv) loss of the use of money or anticipated savings; (v) loss or opportunity, goodwill or reputational (vi) loss of, damage to or corruption of data; (vii) any indirect or consequential loss or damage of any kind howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise.

8.4 Our maximum aggregate liability under or in connection with: (i) each order/contract for a course, is limited to the total Fees which have been paid, or are payable, for the course in respect of that order; or (ii) in respect of an order/contract for Sales Club membership, to the total Fees paid by you for the Sales membership over the 12 months preceding the date on which the event occurred which has given rise to a claim or series of connected claims.

8.5. The courses are only provided to businesses and not consumers, and the provisions of this clause 8 reflect this. 

9. Intellectual property

9.1 At all times, all intellectual property rights in all materials and content provided during the course and/or your Sales Club membership remain the property of us or our licensors (Materials). No Materials may be reproduced, stored in a retrieval system or transmitted in any form without our prior written consent.

9.2 In consideration of receipt by us of the Fees, we grant to you a non- exclusive, non-transferable licence to use the Materials for the sole purpose of the course or receiving the benefit of a Sales Club Membership. You may not modify, copy, reproduce, re-publish, sub-licence or distribute in any way any of the Materials.

10. Data protection

10.1. We may process your, or your delegates’, personal data in order to book you onto and administer the course. For this purpose, we are the data controller (under the Data Protection Act 2018 and UK GDPR) and will process such personal data in accordance with our Privacy Policy available here.]

10.2 You warrant and undertake that you have all necessary permissions and consents to share personal data of your delegates with us, in order to book them onto the course. 

11. General

11.1. All formal notices given by you to us must be sent by email to [email protected] or by registered post to Sales Geek Limited, 2nd Floor, Geek Bunker, One Cathedral Square, Blackburn BB1 1FB. We may give notice to you at either the e-mail or postal address you provide to us when placing an order. Notice will be deemed received 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee and that a read receipt was received by you.

11.2. The contract between you and us is binding on you and us and on our respective successors and assigns.

11.3. You may not transfer, assign, charge or otherwise dispose of the contract, or any of your rights or obligations arising under it, without our prior written consent.

11.4. We may transfer, assign, charge, sub-contract or otherwise dispose of the contract, or any of our rights or obligations arising under it, at any time during the term of the contract.

11.5. If you breach these Conditions and we take no action to enforce our rights in respect of that breach, we will be able to enforce our rights in respect of any other breach of the conditions by you.

11.6. These Conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

11.7. We each acknowledge that, in entering into this contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such contract except as expressly stated in these
Conditions.

11.8. We reserve the right to revise and amend these Conditions
from time to time for any reason, including changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities. We will place any updated Conditions on our site which will then apply for any future orders.

11.9. These Conditions and any contract formed under them will be governed by English law. Any dispute arising from, or related to, these Conditions and contract under them will be subject to the exclusive jurisdiction of the courts of England and Wales.